Policy
Delivery and Refund Policy
This page explains how delivery, review, revisions, and refund requests are handled for service orders.
Delivery
Expected delivery process
Delivery timelines depend on campaign size, publisher response time, content requirements, and approval needs. The expected timeline should be discussed before work begins.
A delivered placement normally includes the live URL and relevant report details so the buyer can verify the work.
Revisions
Corrections and replacement review
If a delivered placement does not match the agreed brief, contact us with the order details and a clear explanation of the issue.
Reasonable corrections may include report clarification, anchor review, content correction requests, or replacement review when the delivered item clearly differs from the agreed scope.
Refunds
When refunds may be reviewed
Refund requests are reviewed based on order status, work already completed, publisher costs, and whether delivery matched the agreed scope.
Because outreach, content, and placement work can involve non-recoverable costs, refunds are not automatic after work has started.