Billing support
Invoice and Billing Requests
Request an invoice, share a payment reference, or ask a billing question with enough campaign detail for the team to find the correct order.
Useful details
Identify the campaign before describing the issue
Include the campaign or invoice number if one exists, the email used for the order, selected publisher, target URL, payment date, amount, currency, and payment method. Do not submit full card details, passwords, or private account credentials.
Billing status is separate from publisher status. A paid invoice does not override editorial approval, current availability, content requirements, or the link treatment offered by a publisher.
- Campaign name or invoice number
- Order email and target URL
- Publisher or service requested
- Payment date, amount, and currency
- Transaction reference where available
- Specific correction or document needed
Billing form
Send the request once with the supporting details
Use the message field to state that this is an invoice or billing request and include only the non-sensitive references needed to identify the order.